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CONNECTWISE CONTROL MAC PERMISSIONS SOFTWARE
CONNECTWISE CONTROL MAC PERMISSIONS PLUS

ĬonnectWise Automate will display a list of all enabled alarms, except alarms for the Cloud Gateway, Cloud Storage, Internal, Plugin, Reseller, Site and User objects.

In the menu on the left, click Alarms Management.

Navigate to the Config > Integration > Veeam Service Provider Console tab.

In the lower left corner, click System > Configuration > Dashboard.

For details, see section Permissions of the Veeam Service Provider Console Deployment Guide. The account used to access ConnectWise Automate must have the necessary permissions.

To enable internal monitors based on Veeam Service Provider Console alarms: The synchronization period for these actions is equal to the default synchronization interval.

When you resolve or acknowledge an alarm in Veeam Service Provider Console, ConnectWise Automate deletes the created monitor and changes the status of a created ticket to Closed.

In this case, you must reset the created monitors manually in ConnectWise Automate Control Center.

If you connect to ConnectWise Automate server using the remote ConnectWise Control Center, new monitors may be created in a disabled state.

Push this configuration file to the devices the script is executed and configured for unattended access to enable the accessibility permission.

Run the script on enrolled Mac devices you want to configure for access unattended access.

Replace the deployment link in this script in place of in this script.

Go to Unattended Access > Deployment > Deployment link and copy the deployment link.

To configure accessibility and screen recording permissions while deploying the unattended access installer:

Push this configuration file to the devices the script is executed to enable accessibility permission.

CONNECTWISE CONTROL MAC PERMISSIONS SOFTWARE

Execute this script on enrolled devices you wish to control by starting a remote support session via MDM software to add Zoho Assist in the Accessibility pane.

To configure accessibility permission for Mac devices you wish to control by starting a remote support session: How do I configure accessibility permission for Mac devices that are enrolled with MDM software?

Once the control permission is enabled, you can instantly start controlling the Mac computer.

Click the checkbox beside Zoho to enable control permission.

Navigate to System Preference > Security and Privacy > Privacy > Screen Recording.To configure screen recording permission: Once the control permission is enabled, you can instantly start controlling the Mac 10.14 Mojave. However, to control a Mac above 10.14, enable the screen recording permission by following the below steps.Now click on the checkbox beside Zoho to enable control permission. Select Zoho and click Open to list Zoho in the pane.Note: If you don't find Library in your User Name folder, use the key combination "Cmd+Shift+." to view hidden Library folder. Now, navigate to "Machintosh HD/Users/(Your User Name)/Library/Application Support/ZohoMeetingNative/" from the file browsing panel that opens up.

CONNECTWISE CONTROL MAC PERMISSIONS PLUS

If Zoho is not listed in the pane, click on the small plus symbol beneath the pane. Click the checkbox beside Zoho to enable control permission.Navigate to System Preference > Security and Privacy > Privacy > Accessibility.To start controlling a Mac device of version 10.14 and above during remote support and unattended access sessions, accessibility and screen recording permissions have to be configured for Zoho Assist. Hence, Zoho Assist wouldn't have sufficient permissions to remotely control your customer's Mac desktop.

With the privacy restrictions in Mac devices of version 10.14 and above, accessibility and screen recording permissions to the computer is denied by default. Why am I not able to remotely control Mac devices above version 10.14?